/* ═══════════════════════════════════════════════════════════════
   Chatbot Fluvia · widget "Caloria" v1.0.0
   Se usa en la vista previa del CRM y en la web (WordPress).
   Todo va con prefijo .clr- para no chocar con estilos de la web.
   ═══════════════════════════════════════════════════════════════ */
.clr-wrap{--clr-accent:#29ABE2;--clr-accent-d:#1f8fbf;--clr-hot1:#ff8a3d;--clr-hot2:#e8382c;--clr-ink:#1f2733;--clr-muted:#6b7684;--clr-bg:#f4f6f9;--clr-bot:#ffffff;--clr-line:#e4e8ee;
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14.5px;line-height:1.5;color:var(--clr-ink);
  box-sizing:border-box;-webkit-font-smoothing:antialiased}
.clr-wrap *,.clr-wrap *:before,.clr-wrap *:after{box-sizing:inherit}
.clr-wrap button{font-family:inherit}

/* ── Modo inline (dentro de una página) ── */
.clr-inline{width:100%;max-width:520px;height:640px;max-height:85vh;margin:0 auto;display:flex;flex-direction:column;border-radius:18px;overflow:hidden;background:var(--clr-bg);border:1px solid var(--clr-line);box-shadow:0 18px 50px rgba(15,34,72,.12)}

/* ── Modo burbuja (flotante abajo a la derecha) ── */
.clr-launcher{position:fixed;right:22px;bottom:22px;z-index:99990;width:64px;height:64px;border-radius:50%;border:0;padding:0;cursor:pointer;background:#fff;box-shadow:0 10px 30px rgba(15,34,72,.25);display:flex;align-items:center;justify-content:center;transition:transform .15s ease}
.clr-launcher:hover{transform:scale(1.06)}
.clr-launcher img{width:58px;height:58px;border-radius:50%;object-fit:cover}
.clr-launcher .clr-launcher-x{display:none;font-size:26px;color:var(--clr-ink);font-weight:700}
.clr-launcher.open img{display:none}
.clr-launcher.open .clr-launcher-x{display:block}
.clr-launcher-hint{position:fixed;right:96px;bottom:36px;z-index:99990;background:#fff;color:var(--clr-ink);font-size:13px;font-weight:600;padding:8px 12px;border-radius:12px;box-shadow:0 8px 24px rgba(15,34,72,.16);white-space:nowrap;animation:clr-pop .3s ease}
.clr-launcher-hint:after{content:"";position:absolute;right:-6px;top:50%;margin-top:-6px;border:6px solid transparent;border-left-color:#fff;border-right:0}
.clr-panel{position:fixed;right:22px;bottom:98px;z-index:99991;width:390px;max-width:calc(100vw - 32px);height:640px;max-height:calc(100vh - 120px);display:none;flex-direction:column;border-radius:18px;overflow:hidden;background:var(--clr-bg);border:1px solid var(--clr-line);box-shadow:0 22px 60px rgba(15,34,72,.28);animation:clr-pop .18s ease}
.clr-panel.open{display:flex}
@keyframes clr-pop{from{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}
@media (max-width:480px){
  .clr-panel{right:0;bottom:0;width:100vw;max-width:100vw;height:100vh;height:100dvh;max-height:100vh;border-radius:0;border:0}
  .clr-launcher{right:14px;bottom:14px}
  .clr-launcher-hint{right:86px;bottom:28px}
  .clr-panel.open ~ .clr-launcher,.clr-panel.open ~ .clr-launcher-hint{display:none}
}

/* ── Cabecera ── */
.clr-head{display:flex;align-items:center;gap:12px;padding:12px 14px;background:linear-gradient(135deg,var(--clr-hot1),var(--clr-hot2));color:#fff;flex:none}
.clr-avatar{width:44px;height:44px;border-radius:50%;background:#fff;object-fit:cover;flex:none;box-shadow:0 2px 8px rgba(0,0,0,.18)}
.clr-head-txt{min-width:0;flex:1}
.clr-head-name{font-weight:800;font-size:16px;letter-spacing:-.01em;line-height:1.2}
.clr-head-sub{font-size:12px;opacity:.92;display:flex;align-items:center;gap:6px;margin-top:2px}
.clr-online{width:8px;height:8px;border-radius:50%;background:#7CFC9A;box-shadow:0 0 0 2px rgba(255,255,255,.35);display:inline-block}
.clr-head-btn{background:rgba(255,255,255,.18);border:0;color:#fff;border-radius:10px;padding:6px 10px;font-size:12px;font-weight:600;cursor:pointer;white-space:nowrap}
.clr-head-btn:hover{background:rgba(255,255,255,.3)}
.clr-head-close{background:transparent;border:0;color:#fff;font-size:22px;line-height:1;cursor:pointer;padding:2px 6px;display:none}
.clr-panel .clr-head-close{display:block}

/* ── Cuerpo de mensajes ── */
.clr-body{flex:1;overflow-y:auto;padding:16px 14px 8px;scroll-behavior:smooth;-webkit-overflow-scrolling:touch}
.clr-msg{display:flex;gap:8px;margin:0 0 12px;max-width:100%;animation:clr-in .18s ease}
@keyframes clr-in{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.clr-msg-av{width:30px;height:30px;border-radius:50%;background:#fff;object-fit:cover;flex:none;margin-top:2px;box-shadow:0 1px 3px rgba(0,0,0,.12)}
.clr-msg-col{min-width:0;max-width:86%;display:flex;flex-direction:column;gap:6px}
.clr-bubble{padding:10px 13px;border-radius:16px;background:var(--clr-bot);border:1px solid var(--clr-line);box-shadow:0 1px 2px rgba(15,34,72,.04);word-wrap:break-word;overflow-wrap:anywhere}
.clr-msg.bot .clr-bubble{border-top-left-radius:6px}
.clr-msg.user{flex-direction:row-reverse}
.clr-msg.user .clr-msg-col{align-items:flex-end}
.clr-msg.user .clr-bubble{background:var(--clr-accent);color:#fff;border-color:var(--clr-accent);border-top-right-radius:6px}
.clr-bubble.answer{background:#fff8f2;border-color:#ffd9bf}
.clr-bubble .clr-q{font-weight:700;color:var(--clr-hot2);margin:0 0 6px;font-size:13.5px}
.clr-bubble .clr-cat{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--clr-muted);margin:0 0 6px}
.clr-hint{font-size:12px;color:var(--clr-muted);margin:2px 0 0 4px}

/* Opciones (categorías / preguntas) */
.clr-opts{display:flex;flex-direction:column;gap:6px;width:100%}
.clr-opts.chips{flex-direction:row;flex-wrap:wrap}
.clr-opt{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:#fff;border:1px solid var(--clr-line);border-radius:12px;padding:9px 12px;font-size:13.5px;font-weight:600;color:var(--clr-ink);cursor:pointer;transition:border-color .12s,background .12s,transform .12s;line-height:1.35}
.clr-opt:hover{border-color:var(--clr-accent);background:#f2fafe;transform:translateX(2px)}
.clr-opt .clr-n{flex:none;width:24px;height:24px;border-radius:8px;background:#eef4fd;color:#2458ec;font-size:11.5px;font-weight:800;display:flex;align-items:center;justify-content:center}
.clr-opt .clr-cnt{margin-left:auto;flex:none;font-size:11px;font-weight:700;color:var(--clr-muted);background:#f0f2f6;border-radius:99px;padding:2px 8px}
.clr-opt.q{font-weight:500}
.clr-opt.q:before{content:"?";flex:none;width:22px;height:22px;border-radius:50%;background:#fff1e6;color:var(--clr-hot2);font-weight:800;font-size:12px;display:flex;align-items:center;justify-content:center}
.clr-opt.mini{width:auto;font-size:12.5px;padding:7px 11px;border-radius:99px;font-weight:600;color:var(--clr-accent-d);border-color:#cfe9f6;background:#f2fafe}
.clr-opt.mini:hover{background:var(--clr-accent);color:#fff;border-color:var(--clr-accent);transform:none}

/* Indicador "escribiendo" */
.clr-typing{display:inline-flex;gap:4px;align-items:center;padding:12px 14px}
.clr-typing i{width:7px;height:7px;border-radius:50%;background:#c3cad6;animation:clr-dot 1s infinite ease-in-out}
.clr-typing i:nth-child(2){animation-delay:.15s}.clr-typing i:nth-child(3){animation-delay:.3s}
@keyframes clr-dot{0%,80%,100%{transform:translateY(0);opacity:.5}40%{transform:translateY(-4px);opacity:1}}

/* ── Pie: entrada ── */
.clr-foot{flex:none;padding:10px 12px 8px;background:#fff;border-top:1px solid var(--clr-line)}
.clr-form{display:flex;gap:8px;align-items:center}
.clr-input{flex:1;min-width:0;height:44px;border:1.5px solid var(--clr-line);border-radius:14px;padding:0 14px;font-size:15px;color:var(--clr-ink);background:#fff;outline:0;font-family:inherit;transition:border-color .12s,box-shadow .12s}
.clr-input:focus{border-color:var(--clr-accent);box-shadow:0 0 0 3px rgba(41,171,226,.18)}
.clr-input::placeholder{color:#9aa4b2}
.clr-send{flex:none;width:44px;height:44px;border:0;border-radius:14px;background:var(--clr-accent);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .12s,transform .12s}
.clr-send:hover{background:var(--clr-accent-d)}
.clr-send:active{transform:scale(.96)}
.clr-send:disabled{opacity:.5;cursor:default}
.clr-send svg{width:20px;height:20px;fill:none;stroke:#fff;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}
.clr-pie{font-size:11px;color:#9aa4b2;text-align:center;margin:8px 0 0;line-height:1.35}
.clr-wrap a{color:var(--clr-accent-d)}